CHECK DEALS & COMPARE PRICES ABOUT Panasonic NN-SN657S 1.2 cuft, 1300 Watt Stainless Steel Microwave Oven, Inverter Technology
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Panasonic NN-SN657S 1.2 cuft, 1300 Watt Stainless Steel Microwave Oven, Inverter Technology
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Panasonic NN-SN657S 1.2 cuft, 1300 Watt Stainless Steel Microwave Oven, Inverter Technology
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Panasonic NN-SN657S 1.2 cuft, 1300 Watt Stainless Steel Microwave Oven, Inverter Technology Product Brand : Panasonic Model : NN-SN657S |
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Customer Review :
Don't Buy It--Panasonic Has Terrible Customer Service : Panasonic NN-SN657S 1.2 cuft, 1300 Watt Stainless Steel Microwave Oven, Inverter Technology
I bought this microwave on Amazon in November of 2008. The manufacture date inside the door read September of 2008, so when the microwave completely stopped working (not even a power readout) in June of 2009, I hoped that Panasonic would stand behind their product and simply replace it. Boy, was I wrong.
After wading through their website and finally finding a phone number, I called and attempted to reach a human being. What I got was recording after recording until I finally reached a human by selecting the option that I wanted to BUY something. (Evidently you can speak to someone easily if you want to buy a product, but if you need service...good luck trying to reach a representative.) The sales rep transferred me to the service department where I was informed that I must take my unit into one of Panasonic's approved service providers in Little Rock which is over an hour away. I always try to start these calls in a friendly manner--we know that the service reps aren't the ones making policy-but there was no apology for the inconvenience, or even an understanding attitude from this rep. By the time I got off the phone, I swore I'd never buy another Panasonic appliance.
I did take my unit into the service center for repair, where the unit was "repaired" at no cost under the warranty. However, after a second trip to Little Rock to pick up the unit, it ceased to operate AGAIN the first time I attempted to use it. Another maddening encounter with a Panasonic rep (whose supervisor refused to speak with me on the phone when I requested it) left me wondering if we'll see Panasonic going under any time soon. I was told that the responsibility for the microwave now lay with the service company because "they had opened it up". I would need to return the unit to the service company, have the unit checked again, get PROOF from the service company that the unit could not be repaired, and then I (yes I) would need to fax the proof along with my original receipt from Amazon to Panasonic. After that, I was told THEY WOULD PUT A FIELD AGENT ON IT. A fild agent? For a microwave?
Anyway, it appears Panasonic's idea of customer service is to run you around until you decide it's not worth pursuing a replacement from them for their product. Save yourself some trouble, don't buy from Panasonic.
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